BUSINESS ANALYST ROLE IN BANK OF QUEENSLAND(BOQ),AUSTRALIA

Tracking Code

2170-496

Job Description

The Business Analyst role exists in the Enterprise Project Office part of the Business Program Office & Business Excellence team of BOQ.  The purpose of a Business Analyst is to assist the customer determine their actual needs and not just act on their expressed solution.  This is achieved by, understanding the business and their end-to-end processes, analysing the business problem and identifying solution options enabling the business to select a solution that best fits the problem. 

Key Area	Key Tasks
Analysis & Research	Liaising with stakeholders to identify and understand the end-to-end current state as it relates to the initiative.  Current state includes organisation, people, processes and system factors. Identifying the deficiencies and improvement opportunities that will impact the initiative/project. Identifying discrepancies in information gathered and where additional clarification is needed. Prepare Current State documentation that includes process models accompanied by clear, concise & accurate explanations, within the timeframe agreed with manager Identify where detailed causal analysis around problems is required. Confirm and validate all findings with relevant stakeholders.
Elicit & Document Business Requirements	Using identified gaps between current and future state identify the changes required Prepare Business Requirements documents in a form that that is right for the initiative and meets internal quality criteria in the timeframe agreed with the manager. Actively seek feedback from stakeholders and update the requirements as necessary. Monitor business requirements throughout the project to ensure delivery of the correct outcomes. Assess the impact of change requests on the business requirements and against the agreed future state and provide feedback where necessary.
Solution Development	Liaise with stakeholders to develop the high level future state processes and undertake gap analysis with the current state. Prepare high level and detailed future state documentation and ensure this is kept up to date throughout the life of the initiative
Customer Focus	Display excellent interpersonal skills with an ability to communicate at all levels in a clear and unambiguous manner. Establish and maintain key relationships with Business Units across the organisation to understand all critical business processes within BOQ. Maintain communication and keep stakeholders informed as development progresses. Assist in documenting processes for change management Support test, development, training and change management teams to ensure the changes are fully understood.
General	Assist with delivering projects on time, within budget and as specified within scope. Ensure internal document quality standards are maintained. Ensure internal CANDO principals are followed.

Required Skills

• Strong communication skills (both written and verbal)
• Analytical skills
• Teamwork / relationship building skills
• Ability to plan, organise and manage own time
• Achievement oriented
• Negotiation and influencing skills
• Exposure to different project management methodologies
• Exposure to different system development methodologies
• Understanding of business process improvement methodology
• Tertiary qualification would be well regarded.

Required Experience

• 5 years+ experience in a Business Analysis role on projects
• Strong process modeling and business writing experience

Job Location

Brisbane, Queensland, Australia

Position Type

Temporary

Company

BOQ

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